Definition of Important Terms

We know that not all of you are proficient in Information Technology jargon. Here are some acronyms and definitions to help you along.


Application Programming Interface. This is a communication channel that allows two computer systems to exchange information and for one to use the capabilities of the other.


The Communications Authority of Kenya, the regulatory body for the communications sector in Kenya.


Comma Separated Values. This is a format used by applications like Microsoft Excel to store spreadsheets in plain text.


Know Your Customer. It is a process by which we obtain information about the identity and address of our customers. This process helps to ensure that our services are not misused.


One Time Password. This is used to confirm your identity when undertaking a sensitive action like resetting your password.


Short Message Service. A standardized text messaging service component of most telephone, Internet, and mobile device systems.